Refund policy

Dm Customs — Refund & Return Policy

Because each item is handmade and made to order, we are unable to accept returns or exchanges for custom pieces unless the item arrives damaged or defective.

Damaged or defective items: Please contact us within 7 days of delivery with a photo of the issue. We'll make it right with a replacement or full refund — your satisfaction is important to us.

Non-custom items: Unused, unaltered items may be returned within 14 days of delivery for a refund or store credit. Return shipping is the responsibility of the buyer.

Order cancellations: Custom orders can be cancelled within 24 hours of purchase. After that, production may have already begun.